Receptionists

Receptionists
Receptionist Job Description: Top Duties and Qualifications
A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to
support daily operations. Their duties include answering and transferring phone calls to employees, sorting and
delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.
Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible
for:
● Making appointments for all staff or for specific employees, such as executives
● Processing bills and helping clients or customers if they have any questions about their charges
● Organizing files for billing, customer and client records, etc.
● Directing visitors to the correct office
● Responding to all customer inquiries in a polite and timely manner
Ideal Skills:
● 1. Typing; Computer Skills
● 2. Excellent Communication Skills
● High School Diploma
Desired Behaviors:
● Positive Attitude, Welcoming & Friendly, Outgoing
● Responsible, Dependable and Accountable
● Works well with a Team and displays teamwork in front of patient
● Detail oriented
● Demonstrates regular attendance and punctuality
● Self-motivated and Self Starter
Receptionist skills and qualifications
Essential skills for a Receptionist to perform well in their role include:
● Verbal and written communication skills to interact clearly with customers, vendors and other employees
● Organization skills to keep accurate records and find important information quickly
● Time management skills to prioritize and complete a side variety of tasks throughout the day
● Patience and listening skills to respond appropriately and interact positively with upset customers
● Interpersonal skills to create a pleasant experience for all customers, such as being personable and
attentive
Receptionist education and training requirements
● Most Receptionists need to have a minimum of a high school diploma or a GED, and some roles that
would benefit from a college education may substitute on-the-job experience instead. Some community
colleges and organizations offer Receptionist certificates that candidates can complete to prove their
skills. A good Receptionist is someone with the personality and intelligence to represent your company
and always be able to guide clients or customers where they need to go.
Receptionist experience requirements
● Many companies hire Receptionists as entry-level employees, which means they’re expected to have zero
to three years of experience. Receptionists who will be working with executives or with large or complex
companies may be expected to have a higher degree of experience and qualifications

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