Team Leader

STA. ROSA, Laguna
Posted 25 days ago
Logo CoCo Fresh Tea & Juice managed by TFI Group of Companies
Company:
CoCo Fresh Tea & Juice managed by TFI Group of Companies
Company Description:
CoCo Fresh Tea & Juice is the leading brand in the fresh tea beverage industry, was founded at Tamsui, Taiwan in 1997. CoCo Philippines is the 2nd largest in terms of number of stores there are more than 70 branches in the Philippines. 1st store was at Eastwood which opened November 2013, we are on our 9th year. The company is very stable and continues expansion.
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
10

Job Description

 Supports team manager and performs management duties when manager is absent or out of office
 Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
 Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
 Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
 Communicates deadlines and sales goals to team members
 Develops strategies to promote team member adherence to company regulations and performance goals
 Conducts team meetings to update members on best practices and continuing expectations
 Generates and shares comprehensive and detailed reports about team performance, mission related objectives.
 Ensures company materials and physical working spaces meet and exceed company presentation standards
 Create an inspiring team environment with an open communication culture
 Oversee day-to-day operation
 Discover training needs and provide coaching
 Listen to team members’ feedback and resolve any issues or conflicts
 Recognize high performance and reward accomplishments
 Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
 Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
 Ensure company goals and objectives are being met by each team member and provide constructive feedback
 Address customer concerns in reference to products, services rendered or employee interactions
 Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
 Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
 Train new team member on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
 Oversee and maintain inventory and order of stocks as needed

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