Customer Support Representative (Makati/Hybrid)

Makati, National Capital Region

Posted yesterday


Company:: Dempsey Resources Management Incorporated
Company Description:: Dempsey Resource Management Inc. is authorized to engage in local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

Qualifications:
- Bachelor’s degree in IT, Business, Hospitality Management, or a related field preferred
- Interest in technology and software solutions, especially in vacation rental/hospitality industry
- Excellent communication skills with a customer-centric approach
- Familiarity with CRM systems or help desk software is a plus
- Strong problem-solving skills to address customer needs effectively
- Ability to work independently and collaborate with cross-functional teams
- Willing to report onsite and work various shifts for comprehensive customer support

Responsibilities:
- Provide exceptional support via phone, email, and chat channels to delight customers
- Dive into technical issues, guiding customers to streamline booking management processes
- Document interactions, gather feedback, and collaborate with product development
- Collaborate cross-functionally to ensure a seamless user experience
- Educate customers on new features and updates to maximize software utilization

Salary Range: 25k to 40k + Benefits
Work location: Hybrid