Customer Service Representative - Hybrid
Makati, National Capital Region
Posted 12 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Minimum Qualifications
● Bachelor’s degree in Information Technology, Business, Hospitality Management, or related fields is preferred.
● Demonstrate a keen interest in technology and software solutions, particularly within the vacation rental or hospitality industry.
● Possess excellent communication skills with a customer-centric approach, ensuring every interaction leaves a positive impact.
● Familiarity with CRM systems, help desk software, or similar technologies is a definite plus.
● Ability to analyze complex problems and provide clear, concise solutions that address customer needs effectively.
● Ability to work independently and collaborate effectively with cross-functional teams.
● MUST speak English fluently. Additional Languages are a HUGE plus!
● Must be comfortable working on camera with virtual teleconferencing tools.
● Recognize upsell and cross-sell opportunities, present and offer products from client’s portfolio
● Amenable to reporting onsite and willing to work different shifts as needed to ensure comprehensive customer support coverage.