Customer Service Representative

Parañaque, National Capital Region

Posted 24 days ago


Company:: Sonak Corporation
Company Description:: SONAK was established with a clear purpose in mind: to promote health and wellness, allowing our customers to experience the positive energy that sports and fashion brings. With over 50 years of experience, SONAK has emerged to be one of the big names in bringing premium sporting goods, footwear, apparel, and sports medicine brands in the country. We're moving in lightning speed with innovation and technology to reach more people across geographies.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Female
Number of vacancies:: 2

Job Description

The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will be on regular day shift but may eventually do shifting schedule.

Qualifications:
Candidate must possess at least a Bachelor’s Degree on any related field
At least three (3) years working experience in a customer service role
Excellent communication skills (oral and written)
Computer literate (knowledgeable with MS Office applications, Google applications, email management, client systems)
Experience working with CRMs such as Salesforce or Zendesk preferred but not required
Ability to work well in a team environment
Strong sense of professionalism
Top performer is a plus
Impeccable attendance track record in former companies
Available ASAP

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