Customer Service Representative (Logistics)

Manila, National Capital Region

Posted 5 days ago

Company:: Field Outsource Asia Inc. & Caishen Marketing Sales Inc.
Company Description:: FOSA Inc is a Field Marketing Services Company with thirteen years experience in the field of marketing, promotional or Below-The-Line business. With the FOSA team, you can be sure of customized services and quick response to help you achive your objective. As we envision to go beyond the traditional service. We are challenged to go the extra mile by developing creative concepts in the line of promotions & merchandising. Caishen Marketing Sales Inc. We are more than just a manpower Agency because we actually provide services to our clients from the conceptualization up to the implementation of different promotional activities as well as the nationwide manpower deployment.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

-Schedule outbound and inbound shipments.
-Provide input and complete freight bills.
-Assist with the communications with carriers when issues arise.
-Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
-Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
-Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
-Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
-Organize pick-up schedules as applicable for cargo.
-Request Bills of lading from shipping lines.
-Scan and upload invoices, shipping documentation, as part of company guidelines.
-Compile and submit accurate, regular and timely reports as requested.
-Provide customer statistics regarding shipments via email or through verbal transmission.
-Keep communication flowing with customer on a daily basis to ensure the highest customer service.
-Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
-Report and document any irregularities to Supervisor immediately.