Claims Manager

SUMMARY:
Generally responsible for reviewing escalated client claims, determining allowable benefits, and manage the efficient settlement of customers’ claims to ensure smooth claims and arbitration process and customer satisfaction.

QUALIFICATIONS
1. Bachelor’s Degree in Business Studies, Business Administration or any related business course
2. At least 3 years relevant work experience in Claims and Arbitration or similar field as Team Leader/Supervisor preferred.
3. Experience in E-Commerce or Logistics is a plus.
4. Preferably with knowledge in Employee Relations/ Legal or Labor Laws
KNOWLEDGE, SKILLS, & ABILITIES
1. Excellent written and verbal communication skills.
2. Good interpersonal skills and sense of customer service.
3. Ability to handle multiple projects simultaneously and work under pressure.
4. Strong organization and project management skills.
5. Proficient in Microsoft Office and relevant software.

DUTIES AND RESPONSIBILITIES
1. Ensure to communicate claims report across internal and external stakeholders on a daily and weekly basis.
2. To ensure Invoices are issued weekly and follow-up on claim payments per agreed credit terms.
3. Analyse claims data and identify root cause analysis to improve operational processes.
4. To immediately raise/communicate any issues that involve cross-functional departments and for prompt action.
5. Checking of information of cases and provided a proper recommendation based on the organization and third parties standard operating procedures
6. To review claims SOP on a yearly basis and provide ideas and solution based on latest business requirement for streamlined and efficient claims process.
7. Checking of information of cases and
8. To provide claims and arbitration related analysis to stakeholders as required.
9. Ensuring all the relevant standards within the working practices guide and KPIs are met
10. Oversee the day to day operation and performance of the team
11. Consolidate the weekly and monthly teams report
12. Perform other similar and related duties as required or directed