Service Delivery Ops Sr Manager
Muntinlupa, National Capital Region
Posted 2 days ago
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Location: Muntinlupa, Metro Manila
-ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Service Delivery Ops Lead Senior Manager
WORK SETUP: Return to Office
OVERALL PURPOSE:
Manages US Retirement Services processes, such as participants & advisory services, plan services, and related business support services. Leads in efforts to maintain and enhance various parts of existing client service solutions.
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa iHub2 Building
SKILL AND QUALIFICATIONS:
• College graduates are highly preferred
• With Insurance background/experience is a plus no
• Above-average communication and meeting facilitation skills. Proficient in MS Applications. Flexibility with a rotational schedule and must be willing to render overtime, if necessary.
• Possesses strong work ethics, integrity, and unquestionable character without any Code of Conduct violation, and maintains a good attendance record with no tardiness memos incurred.
• Demonstrates the ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Shows an ability to adhere to and promote the current performance tool used by the team. Capable of establishing and maintaining relationships with team members, co-leads, reporting managers, internal, and external business partners. Is coachable, seeking out and accepting feedback to improve personal and team performance.
• Demonstrates a customer-focused approach, processing with a consistent attitude of respect, courtesy, patience, and helpfulness, while also exhibiting business acumen and the ability to see things in a broader context.
• Has met or exceeded performance expectations in the last performance appraisal.