BPO Administration Support (Health Care)

Key Accountabilities

Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
Provide exceptional written and verbal communication to customers.
Consistently improve case management techniques for the benefit of customers and performance goals.
Ensure sales technologies, such as a CRM, are used correctly.
Participate in regular skills training sessions with internal or external sales trainers.
Participate in weekly team meetings.
Add to a positive company culture and working unit.
Work according to company culture and values, use good communication, and deliver results effectively.
Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
Ensure clients are contacted and applications are lodged as per existing processes and procedures.
Meet assigned targets and demonstrate over-performance.
Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
Resolve customer issues and customer complaints regarding the application process and escalate when required.

For Healthcare Client

Job description:

3 years of experience in Customer Service
● Strong oral and written communication skills
● Proven ability to meet quotas
● Excellent team skills
● Excellent organizational and time management skills
● Results-oriented with strong analytical skills
● Deep understanding of CRM systems and best practices
● Proficient in Microsoft Office/Google
● Demonstrated track record of meeting/exceeding goals as an individual contributor.
● Successful previous experience as a Customer service representative, consistently meeting or exceeding targets
● Can start ASAP