Client Success Associate
Quezon City, National Capital Region
Posted 16 days ago
- Company:
- Affinity Express Philippines Inc
- Company Description:
- Affinity Express Philippines, Inc. (AEPI), is a member of the Ayala Group through Ayala Corporation's subsidiary Livelt Investments. Under the brand name AffinityX, we are the leading white-label creative and marketing services partner for companies that help small and medium-sized businesses (SMBs) build stronger businesses and brands. Our clients range from local media companies, retailers, ad agencies, and networks to SMB aggregators. Our solutions target companies with large bases of SMB customers who demand rapid, quality work at high scale. Our deep investment in our cloud platform, process automation, proprietary methodologies, and global network of creative talent has resulted in a highly scalable business model well-positioned for accelerated growth. We encourage a decentralized and entrepreneurial culture that rewards teamwork, continuous improvement, innovation, and a results-oriented attitude. Our success is directly attributable to the team's knowledge, experience, and motivation, its in-depth understanding of best-in-class technologies, and a culture that encourages undertaking initiatives leading to client satisfaction, expanded contracts, and new opportunities.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
Your Role:
The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.
By conducting phone interviews and email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.
What’s in it for you?
Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.
What you will do:
Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelines
Handle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX products
Assists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
Document details of each call accurately as per company-provided guidelines
Document and track amendment requests and completions
Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
Conduct research vital to capturing customer information
Respond to client inquiries via phone, email, or chat channels with accurate information
Assist and respond to the teammates’ product-related inquiries
Join our team, and enjoy these benefits:
Access to Ayala perks and benefits
Hybrid work set-up and provided with complete work tools
Internet Allowance
Healthcare Insurance (HMO) coverage on day 1
Access to mental health and wellness program
Life and Accident Insurance on day 1
Convertible leave credits
Qualifications:
Minimum 1 year solid call center agent experience
Excellent customer service and support skills
Strong written and verbal communication with strong grammar skills
Amenable to work in the night shift
Hybrid set-up, but must be amenable to work in Quezon City
Mush have at least 25Mbps internet speed and a laptop/computer