Technical Service Supervisor - Marikina

TECHNICAL SERVICE SUPERVISOR-SWITCHGEAR
DEPARTMENT: PRODUCTION-SERVICE
REPORT TO: FIELD SERVICE MANAGER
JOB PROFILE AND DESCRIPTION:
Technical Service Supervisor-Switchgear is involved in assisting the Field Service Manager in
the related field of engineering. He/she is involved in managing all the field work related to
development of projects from conducting surveys to carrying out quality controls. Technical
Service Supervisor-Switchgear aids in proper functioning of the entire engineering project.
He assists the Technical Head in almost all the aspects of project development. They are
involved in conducting project related surveys, product development, manpower
improvement, etc. They design, develop and maintain electrical control systems and/or
components to required specifications, focusing on economy, safety, reliability, quality and
sustainability.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Field Service Engineering:
• Conducts technical inspections.
• Conducts in-progress and final job inspection and management.
Technical Product Liability Management:
• Implements policy and procedures for all product liability issues.
• Reports on all product liability issues.
• Coordinates the activity of other technical members in product liability matters.
Customer Service Accountability:
• Instills and maintains high standards of instrumentation service towards the objective of
complete customer satisfaction.
Support of Others Departments Accountability:
• Provides support and assistance to group Sales and Marketing Departments as required.
Administrative Accountability:
• Provides coaching and training to customers, end users, and group departments as
required maintaining high levels of customer service.