Accounts Manager

Job description

An Account Manager is the primary point of contact for customers and they find opportunities to increase sales and implement cost-saving measures for the company. They are to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, source out new clients and actively seek new sales opportunities.

Duties and Responsibilities
• Operating as the lead point of contact for any and all matters specific to your accounts.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
• Plan, execute, and manage client accounts and projects
• Collaborate with clients to determine product or service requirements
• Develop project plans to meet client goals and objectives
• Build relationships with clients to ensure brand and project success
• Create a pleasant experience for clients by coordinating with marketing and customer service to provide solutions
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
• Coordinate and facilitate regular client meeting
• Monitor and manage project performance
• Oversee the development of new client relationships
• Ensure client satisfaction and retention