Team Manager - Insurance

Job Overview:
· Deliver/ manage KPI's and metrics in line with the prescribed targets
· Meeting with stakeholders to discuss process-related challenges and opportunities.
· Forecasting and planning of resource requirements.
· Manage resources efficiently through peaks and troughs in the business cycle.
· Setting appropriate goals & expectations for the team and conducting regular progress reviews.
· Work closely with individuals and groom them to their full potential.
· Managing attrition and absenteeism in the team.
Qualifications and Requirements:
· At least 5 years of people management experience.
· Has background on managing a team handling Insurance or Insurance Renewal Cycle
· Proven track record of delivering excellent levels of client service across varied stakeholders through
a large operating function
· Excellent  verbal and written communication skills
· Willing to work onsite in Taguig with a night shift schedule.

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