Supply Chain Officer

This job is a project based, the initial contract is 6 months but subject for extension or renewal depending on performance evaluation.

Qualifications:

College Graduate
Minimum of 5 years or above experience in Customer Service or Logistics management in FMCG industry.
Minimum 3 year as Customer Service Head
SAP SD and MM knowledge
Proficient in MS Office (Excel, PowerPoint, Word)
Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.
Decision Quality: Making good and timely decisions that keep the organization moving forward.
Drive Results: Consistently achieving results, even under tough circumstances.
Optimize Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
Trade visits for customer immersion
Job Responsibilities:

This position is responsible for developing the DO strategy, partnership and operational excellence.
This position is also responsible for strengthening DO customer’s Supply Chain to align with PVM’s by close coordination and partnership with Sales and customer to regularly review the operations from order to collection, challenge status quo and work out cost-effective supply chain solutions.
This position is responsible for ensuring timely and accurate processing of order, STO and Free goods from receipt to delivery to PVM customers for DO accounts. The position is also responsible for addressing all issues related to DO Sales and Distribution with other functional departments.
Customer Engagement / Trade Service Level
Lead tactical calls with Distributor Operations (DO) accounts that are focused on:

Service Level Agreements (DO)
Order fulfillment
Timely payment for CWO
On-time delivery
Regular visit to DO accounts to check any operational concerns
Build effective and sustainable partnerships with DO accounts
Secure from customers and agree on service/delivery requirements to achieve high service levels and avoid delivery rejections
Ensure implementation of service level agreement to customers, understand, measure and track compliance of Joint KPI targets with DO Customers
Handle and resolve customer complaints by performing RCA methods
Work with the Sales team to define joint improvement plans with DO customers
Drive all other Supply Chain customer efficiency initiatives with the DO partners
Customer Service Process, KPI Compliance and 3PL Management (CS)
Monitor Case Fill Rate (CFR), On-Time Delivery (OTD), and On-Time Payment
(CWO). Analyze results together with related functional departments (Customer Service, Planning, Logistics and 3PL) and ensure implementation of agreed solutions.
Ensure that all customer service transactions are aligned with PVM KPI requirements
Act as Face of Supply Chain to internal (Sales, Finance, Marketing) and DO accounts
Ensure no unnecessary cost will be incurred from any Customer-related issues
Initiates communications among DO accounts for every non – standard process
(Holidays, W2W inventory count, and the likes).

Order Management Focus on DO

Handle overall DO transactions in terms of compliance on timely order confirmation, picking advise to 3PL, payments under CWO terms and vessel schedule.
Ensure 100% timely and accurate order processing of DO accounts in compliance with
the company SOP
Ensure all special allocations and material substitutions for DO from other functional departments (Sales, Planning Team) and customers are in place and properly executed
Administer unserved orders to avoid or minimize lost sales opportunity
Ensure compliance to NPDs and Promo SKUs pipeline and trade deals are implemented according to plan
Monitor and report Out-of-Stock (OOS) and un-served orders to highlight risk and avoid penalties from the Customers
Handle Sales and Customer expectations on stock availability
Ensure no additional delivery costs are incurred such as demurrage and extra helpers due to Customer inefficiencies.
Returns Management

Provide solutions on how to eliminate or minimize RUD related to DO accounts
Ensure Credit Memo is provided by Finance in a timely manner for the DO with CWO terms
Process Improvement

Initiate Customer Service efficiency projects focused on the DO accounts operations to achieve high level of efficiency.
Collaborative Inventory Management and Use SSIS available data (sell out, inventory level, geographical sales, customer forecasts) to help improve forecasting and stock levels in collaboration with demand and supply planning team and Sales
Continuously improve ordering process with Customers via Collaborative Inventory Planning (CIP)
Lead and implement the CIP process with the Distributors and integrate the Supply Chain and Sales on issue management, efficiency, and improvements
Act as Face of Supply Chain to internal (Sales, Finance, Marketing) and assigned DSA accounts
Build relationships with the assigned customers
Schedule regular meetings with the customers to make sure SLA is met at all times
Point of contact for complaints and escalate issues as appropriate
Ensure both the company and customers adhere to the TTA and delivery policies
Collaborate with cross-functional departments such as Sales and Finance to address customers’ need.
Reports/Other Deliverables

Deliver assigned reports and projects
CFR
Delivery Monitoring - VISMIN Shipments
On-Time Payment for DO Accounts (CWO)
Minimum Order Quantity Proposal
Monthly Sell-in Report of DO accounts (to Sales)
Provide visibility on the fulfilment of the promotional SKUs based on the performance per channel.