Hiring - Italian Bilingual Analyst - Mandaluyong
Mandaluyong, National Capital Region
Posted 2 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Contract
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsibilities:
- Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
- Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
- Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
- Report to QM Geo Leads, any management or technical opportunities
- Build relationship to create, reinforce, motivate, and guide customers and partners
- Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
- Leverage collaboration support tools and processes to expedite resolution of customer issues
Experience and Technical Skills
- Must be at least Fluent in Italian language proficiency.
- At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
- With M365 administration/troubleshooting skills and experience
- Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
- Experience in or exposure to a client facing role
- Communication skill should be at least B2 or higher
- Amenable to a flexible work schedule, as the need arises
Educational Background
- Bachelor’s degree in information technology, Computer Science or other relevant fields
Certification Good to have
- Any M365, MS Windows Server, Azure or Exchange
- Solid foundational knowledge on Windows, Mac OS and other Office Apps