IT CLERK / Chino Roces Makati/ 16k

Key Responsibilities:
- Technical Support: Respond to internal user inquiries and requests related to hardware, software, and network issues. Troubleshoot and resolve technical problems promptly and efficiently. Escalate complex issues to higher-level IT staff when necessary.
- Hardware and Software Maintenance: Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. Keep track of IT assets, ensuring inventory records are accurate and up-to-date.
- User Account Management: Create and manage user accounts, passwords, and access rights based on company policies and security protocols. Disable or remove accounts of departing employees to maintain data security.
- System Updates and Patching: Assist in performing regular system updates, patches, and software upgrades to ensure optimal system performance and security.
- Data Backups and Recovery: Help to implement and maintain data backup procedures to safeguard critical information. Participate in data recovery efforts in case of system failures or data loss.
- Network Support: Collaborate with the network team to troubleshoot network connectivity issues and assist in maintaining the network infrastructure.
- Documentation: Maintain accurate and up-to-date IT documentation, including technical manuals, system configurations, and standard operating procedures.
- IT Training and Orientation: Provide basic training and technical support to new employees during onboarding to familiarize them with the organization's IT environment and tools.
- IT Procurement Support: Assist in the procurement process for IT hardware and software by researching products, obtaining quotes, and coordinating with vendors.
- General IT Administrative Duties: Perform various administrative tasks, such as organizing meetings, taking meeting minutes, managing calendars, and handling IT-related paperwork.

Job Requirements:
- Education: Graduate of IT, Comsci or equivalent is typically required. Additional certifications or relevant technical coursework is a plus.
- Technical Skills: Basic knowledge of computer hardware, software applications, operating systems (e.g., Windows, macOS), and networking concepts is essential.
- Familiarity with common office software suites (e.g., Microsoft Office) is beneficial.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
- Communication Skills: Excellent verbal and written communication skills are necessary for interacting with end-users and the IT team effectively.
- Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines.
- Attention to Detail: A keen eye for detail to accurately document information, maintain inventory records, and configure systems properly.
- Team Player: Willingness to collaborate and work as part of a team to achieve departmental and organizational goals.
- Adaptability: IT environments are ever-evolving, so flexibility and a willingness to learn new technologies and procedures are crucial.
- Customer Service: A customer-oriented mindset to provide excellent service and support to end-users.
- Security Awareness: Understanding of basic cybersecurity principles and the importance of safeguarding sensitive information.