IT User Account Coordinator / IT Helpdesk

Quezon City, National Capital Region

Posted 4 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Female
Number of vacancies:: 2

Job Description

User Account Coortdinator Duties and Responsibilities.
- Address & properly respond to user inquiries / requests via the different channel available
- Perform first contact resolution for specific request or incident if applicable
- Log & monitor status of IT Infrastructure related Requests and Incident in the ticket system via Ticketing System
- Initial assessment of service requests and incidents including update of details of the requests in the ticket system
- Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns.
- Prepare accurate and timely report (scheduled and ad hoc requests)
- Wide Understanding/knowledge to the organization to provide assistance to the end users.

Qualifications:
- A graduate of IT or any related field
- At least 6 months experience as an IT Servicedesk or Technical Support Representative is required
- Good in verbal and written communication skills
- Experience in ticketing system/s (i.e SNOW, SDP)
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Knowledge and experience in report creation
- Average skills in MS Excel
- Keen knowledge of details
- Able to render OT if needed
- Positive working attitude
- Customer service skills