Technical Support Engineer

Makati, National Capital Region

Posted 5 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

A Technical Support Engineer monitors and maintains the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DESCRIPTION

· Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer

· Diligently attends to assigned tickets and provides support within the specified SLAs.

· Regularly updates on the status of assigned service request or incident.

· Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.

· Responsible in formatting/cloning of PC, Desktop, Laptops

· Network connection configuration, testing and basic troubleshooting.

· Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates)

· Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.

· Performs other relevant tasks that may be assigned from time to time.

· Provides support to different clients located in BGC Taguig, San Juan City and Makati.

QUALIFICATIONS:
* Graduate of IT or any related program
* Preferably with 6 months of IT experience
* Located near San Juan, Makati, or Taguig