Telemarketing Supervsior
QUEZON CITY, National Capital Region
Posted 4 days ago
- Company:
- DEMPSEY RESOURCE MANAGEMENT INC.
- Company Description:
- Dempsey Resource Management Inc. ( DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.
- Contract Type:
- Permanent
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Ø Prepares policies and standard operating procedures of the division
Ø Reviews and recommends changes in policies to improve operations.
Ø Ensures that standard operating procedures are implemented properly
Ø Supervises the processing of sales booking solicited from sales personnel and customers.
Ø Train and update team members on the company’s products, services and promotional deals.
Ø Monitor continuous business transactions of existing customers
Ø In charge of renewing dormant customers
Ø Develop and manage maintained customer database.
Ø Assists in negotiating sales transactions of telemarketing staffs.
Ø Supports sales department in achieving monthly sales quota.
Ø Highest point of escalation for all critical customer issues and ensuring that appropriate solution will be provided.
Ø Resolves customer complaints by investigating problems, developing solutions, preparing reports and recommendations to the CSOO
Ø Coordinate with other department as when necessary to carry out tasks and responsibilities.
Ø Ensures operational efficiency and profitability of the division
Should be residing at QUEZON CITY
Job Types: Full-time, Permanent
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
13th month salary