PACS Support

Quezon City, National Capital Region

Posted 2 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Contract
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

Qualifications:

* Knowledgable in the Picture Archive and Communication System (PACS)
* Good in verbal and written communication skills
* Knowledge and experience in report creation
* Average skills in MS Excel
* Keen knowledge to details
* Positive working attitude
* Customer service skills

Main Duties and Responsibilities:

1. Provisioning of application for all PACS Workstation.

2. Evaluating, testing and acquire equipment related to PACS and Non-IT systems.

3. Monitoring server and storage conditions, making sure faulty components are escalated to concerned support providers.

4. Monitoring server and storage warranty coverage.

5. Manage and administer PACS systems.

6. Creating and updating documentation for servers, storage, and other equipment related to PACS.

7. Strong analytical and organizational skills with strong attention to details with ability to multi-task, prioritizing multiple objectives.

Applications support by PACS:

Caresteam (Vue PACS, Vue Motion, RIS)
ISCV
Xperim
PACS Role:

* Support user's request via viber/gspace (merging, deleting, transferring, sending, importing and exporting of images ; revert study status' requested by doctors ; template problem ; not official in hcs ; sending of images via email requested by patients/doctors )
* Configuration of user's account (AD, RIS, ISCV)
* Hardware troubleshooting (PACS PCs, Image Printers, PACS Machines)
* Installation of PACS Software
* Troubleshooting of software's malfunction
* PACS Hardware inventory
* Deployment of PACS hardware
* Configuration of new PACS machines, pc and printer
* Reporting of issues to vendors
* Back up of images from machines (applicable only in Women's Healthcare Unit)