Telemarketer

Telemarketers are professionals who are responsible for talking to potential customers on the phone and selling products or soliciting donations. Their duties include tracking customer contact lists, explaining the benefits or advantages of their services, and obtaining payment information if necessary.

Telemarketer responsibilities include:
Cold calling people using a given phone directory to sell products or solicit donations
Answering incoming calls from prospective customers
Using scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Requirements and skills
Proven experience as telemarketer or similar sales/customer service role
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection