Operation Supervisor

JOB SUMMARY
The Operation's Supervisor directly reports to the Operations Manager of the day-to-day. Operations of the assigned
Car park’s functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas:

Operational Functions
Sales and Marketing Support Functions
Business Development Support Functions
Managing Report Functions
Customer Service Management
Staff Management
Process Improvement/Policy Development
Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance
SPECIFICATIONS OF RESPONSIBILITIES
OPERATIONAL FUNCTIONS

Manage and lead all car park employees under assigned carpark
Ensure employee's compliance and adherence of all company policies and procedures.
Review and revise policies if needed and seek management approval
Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
Prepare monthly report analysis & recommendations for site visited.
Secure operational support during working hours, holidays and weekends.
Maintain open communication to all employees handled, close collaboration with the departments & partner clients with direct concern with operations
Operate car parks profitability by maximizing sales & minimizing cost
Comply with internal sales cost & profitability targets
Address conflicts & issues then develop initiatives to improve processes & performance result
SALES AND MARKETING SUPPORT FUNCTIONS

Responsible in managing carpark sales and revenue performance
Identify strategies that will boost sales.
Tie up with Marketing in identifying and implementing promotional activities
Monitor activities, pricing strategies that increases yield & revenues
Monitor sales performance: Growth and Trend (incline and decline)
Identify factors that affect the performance & create counter-actions immediately
Ensure achievement of Sales (Daily & Monthly) Target set by the management.
Strictly monitor financial/cash transaction compliance of all site employees.
Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.
BUSINESS DEVELOPMENT SUPPORT FUNCTIONS

Assist and analyze new business development while maintaining existing marketing tools.
Contributing to the development of strategic plans & preparations of tender documentation and other other proposals for the future expansions of car parking operations.
Implement the projection from Business Development and if targets are not met suggest for possible adjustments and solutions to be able to hit the target.
MANAGEMENT REPORTS FUNCTIONS

Maintain an updated list of Monthly Parkers
Maintain an updated list of all car parks per OS with updated status
Prepare reliable, concrete and complete report then submit on a timely basis.
Weekly comparison of Sales Report (every Monday)/Daily Sales Report
Monthly and Yearly Comparison (1st week of the Month)
Card Inventory (Daily)
Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance
Status Report of all parking sites and Audit Report
KRA of Lead Cashier, Parking Cashier, Lead Valet, Valed Driver & House Keeping
Monthly Management Report (every 7th of the Month)
Cost Saving Activities
Revenue Generating Activities
Audit Control/Compliance
Prepare Variance reports (forecast vs actual per site- first 6 mos to 1 yr)
Staffing Issues & Resolutions
Detail Checking of sites reports (HAS, HAR & Deposit Slips)
Report on Completion of Sales documentation
Report on timelines of sales deposit (HAS/HAR and attachment)
Yield Management Report & Implementation Status Report
Common Problems and Preventive Solutions
CUSTOMER SERVICE FUNCTIONS

Build and maintain good rapport to lessors, parkers and potential clients.
Manage all customer service, inquiries, complaints & incident reports and claims in an efficient and timely manner.
Monitor employee’s compliance with standard customer service and handling.
STAFF MANAGEMENT FUNCTIONS

Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitor performance thru hard reports from subordinates to be signed by him
Promote harmonious working relationship within the organization and participating in the team briefing process, promoting stability & staff morale.
Plan, implement & monitor staff development
Regular Performance Coaching and Work Mentoring
Performance Feedbacking and Appraisal
Regular implementation of Rewards and Recognition
Validate new hire training exposure & recommend for deployement
Check and maintain standard grooming and self- presenation of site employees
Ensure complete manpower and staff productivity of all car park sites.
Supervise & evaluate staffs including recruitment, performance mngt & issues resolutions.
Meet & attend monthly operations meeting of your respective carparks to know the needs of the employees
Refer to HR for Training and Development for upskilling/reskilling or to qualify for higher position thru promotion.
OTHERS FUNCTIONS

Prepare and recommend quarterly plans for cost reduction initiatives in the car parks
Contributing to the preparations of annual budgets of respective car parking operations.
Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.
Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)
Other task that maybe assigned from time to time
COMPETENCIES AND SKILLS FOR THE ROLE

SKILLS

Advance in MS Word, Excel, Power Point and Outlook
Well developed in written, verbal and interpersonal communication skills
Strong in presentation skills
Active Learning- Understanding the implicationns of new information for both current and future problem solving and decision-making skills