Sales Operations Associate Manager - J15
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Customer Engagement
· Program Lead is expected to have a deep understanding of customer challenges and opportunities. This knowledge should be a combination of upward feedback from Team Leads and Agents; call shadowing; IQI/QA feedback.
Sales Planning
· Program Lead is expected to be aware of revenue trends and drivers. The Program Lead should be able to identify opportunities across the markets/industries/verticals they cover and suggest focus areas.
Sales Activation
· Program Lead is expected to execute against activation plans and help co-create and develop activation plans. They are also required to ensure that all agents, including TLs, receive any and all necessary training and coaching.
Sales Performance Management
· Program Lead is responsible for executing any plans communicated by the Project Lead. They are responsible for partnering with QA to ensure that quality levels are met and maintained for the program.
Other responsibilities
In addition to the above responsibilities the Program Lead is expected to:
· Have in depth knowledge of the program strategy
· Ensure that all agents are able to work (assigned books, have right access to tools, etc)
· Ensure that teams are staffed properly (right number of TLs, Trainers, QAs) and raise any staffing issues with the vendor WFM team
JOB QUALIFICATIONS:
· Must have at least 7 to 8 years work experience preferably within BPO industry
· Must have at least 5 years managerial experience
· Must have at least 5 years Sales experience
· Open to college graduate or undergraduate
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