Virtual Assistant Coordinator (Iloilo)
Iloilo City, Iloilo
Posted more than 30 days ago
- Company:
- Prosper Virtual Assistants Inc.
- Company Description:
- Prosper was created in 2015 in Eau Claire, Wisconsin. In 2018, the company saw tremendous growth as a property management entity, expanding from just under 400 properties managed to 1,800 rental properties in an 8-month time period. Today, Prosper manages properties all over the Midwest. With this expansion came immense growing pains, and even though management fee collections had increased exponentially, the overall profit margin did not. In short, Prosper was doing a lot more work and not making any more money to show for it. Examining the data, Prosper realized that labor had skyrocketed with the expansion and all of the increased revenue was being burnt up by paying a larger staff. Prosper management then looked into different ways to decrease labor costs and increase profit margins, which led to several trips to the Philippines to train staff members to take over jobs that were currently being performed at the corporate headquarters. What Prosper realized during this time, was that the virtual assistants were clearly capable of doing any task that was being done back in the United States. Not only could the task be done overseas, but the team that Prosper recruited and trained were incredibly reliable, trustworthy and dedicated workers that could in most cases, accomplish tasks quicker than the staff members working in the United States, at a fraction of the cost. This led to Prosper consulting with other small businesses to help them solve the issues that Prosper had solved with the use of Virtual Assistants. Fast forward to today and Prosper now has a training facility in Cebu City, Philippines and is the only Business Process Outsourcing company in the USA that has trainees work for an American Small Business before they work for your business. Prosper now believes that Virtual Assistants are an absolute necessity for every small business to create the best service for their clients and prospective clients while achieving maximum profit for their business
- Contract Type:
- Contract
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
care of the Client Virtual Assistants. This is a hybrid position on a night shift schedule.
We are a managed operations company. With us, you will enjoy a friendly professional team
environment with lots of great benefits. We are currently looking for VA Coordinators to support
and sustain our growth.
In this position, you will be:
● Hybrid Position - work part of your time from the regional office, and part of your time
working from home.
● 100% Night Shift
● Assist Newly Endorsed Virtual Assistants. Be the help and guidance they need as they
go onboard with their clients
● Conduct Pre Orientation for New Virtual Assistants to set proper expectations
● Ensuring timely communication with assigned VAs through Touchbase sessions
● Conduct Debriefing sessions and guidelines for people on the bench
● Conduct Coaching sessions and work with the assistants personally on how to improve
their reliability and/or performance
● Coordinate and monitor the progress of the Virtual Assistants under Performance
Improvement Plan (PIP) Program
● Track and Check VAs Task Lists & Task Process
● Building long-term relationships with Virtual Assistants.
● Assists to ensure site readiness (overall cleanliness, organization and orderliness)
● Communicate with building administration/maintenance on internet/power issues on site
● Keep inventory of all office equipment and furniture and maintain them in good condition
● Ensures that there is ample and sufficient stock of supplies in the office. Oversea
cleaning and inventory of coffee and water
● Plan and organize team building events
● Performs other functions that may be assigned from time to time
Qualifications:
● Experience in office works and coordinator related jobs from any industry is a plus
● Demonstrates strong attention to details, organizing skills, customer service skills, and
adaptability/flexibility
● Excellent communication skills, both written and verbal
● Ability to analyze a person and a situation perfectly
● Working knowledge of web-based Google Workspace (formerly, G Suite, and comprises
of spreadsheets, documents, and presentations)
● Ability to handle administrative tasks, coordination, and meetings
● Experience organizing and leading events
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