Executive Quality Analyst - with Healthcare experience
Taguig, National Capital Region
Posted 10 days ago
- Company:
- RecruiterPH
- Company Description:
- Recruiter PH provides recruitment solutions for both contract and permanent positions across a wide range of business skill sets, from graduate entry-level to a professional level. The recruitment consulting service is backed by replacement guarantees if the candidate cannot pass prohibition or the hire is unsuccessful.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]
º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.
º Extensive knowledge in MS Office required
º Contact Centre knowledge and experience is required
Knowledge and Skills:
º Strong contact centre background and dedication to quality & improvement.
º Proven quality results and an understanding of what constitutes a quality product/interaction
º Ability to identify opportunities for improvement in our processes & struggles with our associates.
º Excellent oral , written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
º Ability to effectively mentor associates remotely