Location:
Taguig, National Capital Region
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Job Description
About the Position: Senior Consultant - Solution Design (Taguig) | Onsite
Benefits:
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
- Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.
- Prior experience in solution design is preferred.
- Knowledgeable about contact center operations, including RFP processes and bid management.
- Willing to work onsite at BGC Taguig.
Responsibilities:
- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
- Market and Competitor Analysis: Collect, analyze, and synthesize market intelligence and competitive data within a specific domain, providing insights for gap analysis and contributing to market intelligence reports.
- Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.
- Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.
- Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral.
Benefits:
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
- Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.
- Prior experience in solution design is preferred.
- Knowledgeable about contact center operations, including RFP processes and bid management.
- Willing to work onsite at BGC Taguig.
Responsibilities:
- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
- Market and Competitor Analysis: Collect, analyze, and synthesize market intelligence and competitive data within a specific domain, providing insights for gap analysis and contributing to market intelligence reports.
- Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.
- Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.
- Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral.
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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