Call Center Solution Design Senior Consultant - (Taguig)
Taguig, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- We DO NOT charge an applicant. Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Benefits:
Health coverage for the employee and two dependents from Day 1
Quarterly performance bonuses
Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
Prior experience in solution design is preferred
Knowledgeable about contact center operations, RFP processes, and bid management
Willing to work onsite in BGC, Taguig
Responsibilities:
Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral
