Location:
Makati City, National Capital Region
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
50.000,00 ₱ /
Monthly
Job Description
CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIES
At ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you’ll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.
What You’ll Do:
Lead and mentor Client Success Officers.
Build and maintain strong relationships with key accounts.
Drive retention, renewals, and account growth.
Oversee onboarding, training, and quarterly reviews.
Handle client escalations and ensure quick resolutions.
Track client satisfaction and usage metrics.
What You Bring:
Bachelor’s in IT, Business, or related field (Master’s a plus).
5+ years in client success/account management.
Strong leadership and relationship-building skills.
ITSM tool experience (Freshservice a plus).
Certifications (ITIL, CSM, etc.) are an advantage.
Perks & Rewards:
Competitive salary + incentives.
Commission on renewals and expansions.
Certification sponsorship and career growth.
Lead the team that helps our clients thrive long after implementation.
At ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you’ll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.
What You’ll Do:
Lead and mentor Client Success Officers.
Build and maintain strong relationships with key accounts.
Drive retention, renewals, and account growth.
Oversee onboarding, training, and quarterly reviews.
Handle client escalations and ensure quick resolutions.
Track client satisfaction and usage metrics.
What You Bring:
Bachelor’s in IT, Business, or related field (Master’s a plus).
5+ years in client success/account management.
Strong leadership and relationship-building skills.
ITSM tool experience (Freshservice a plus).
Certifications (ITIL, CSM, etc.) are an advantage.
Perks & Rewards:
Competitive salary + incentives.
Commission on renewals and expansions.
Certification sponsorship and career growth.
Lead the team that helps our clients thrive long after implementation.
Number of vacancies:
1
Company Description
Who We Are
ALPS Technologies is an ENTERPRISE SERVICE MANAGEMENT Provider that empowers organizations to deliver extraordinary services “while” saving millions, through:
Innovative Solutions
Expert Implementation
Standardized Training & Certification
Proactive Client Success
At ALPS Technologies, our mission is to help service organizations deliver exceptional services and save millions through automation, integration, and orchestration of service management processes. We are more than an IT Service Management provider; we are your strategic partner in achieving operational excellence and financial efficiency.
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