Location:
Cebu, Cebu
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Job Description
Position: Reservations Supervisor (Cebu) | Onsite
Work Setup: Onsite in Cebu City
Shift: No Fixed Schedule
Benefits:
Upon regularization:
10 Vacation Leaves (VL)
10 Sick Leaves (SL)
5 Emergency Leaves (EL)
HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)
Requirements:
Bachelor's degree in Business Administration, Hospitality, or a related field
Minimum of 3 years experience in reservations, customer service, or within a call center environment
At least 2 years in a supervisory role
Experience with GDS systems
Sales experience
Previous employment in the BPO industry
Responsibilities:
Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions
Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations
Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service
Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals
Work Setup: Onsite in Cebu City
Shift: No Fixed Schedule
Benefits:
Upon regularization:
10 Vacation Leaves (VL)
10 Sick Leaves (SL)
5 Emergency Leaves (EL)
HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)
Requirements:
Bachelor's degree in Business Administration, Hospitality, or a related field
Minimum of 3 years experience in reservations, customer service, or within a call center environment
At least 2 years in a supervisory role
Experience with GDS systems
Sales experience
Previous employment in the BPO industry
Responsibilities:
Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions
Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations
Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service
Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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