Location:
Taguig, National Capital Region
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Job Description
About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off
Responsibilities:
Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
Process improvement: Identifying opportunities for process optimization and implementing solutions.
Requirements:
5 years minimum of leadership experience handling customer service
7 years minimum BPO background
Strong Excel and Powerpoint Skills
COLLEGE DEGREE - ANY COURSE
Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
Process improvement and process framework creation.
Amenable to work in shifting schedules.
Amenable to work ONSITE in BGC Taguig
Able to start ASAP.
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off
Responsibilities:
Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
Process improvement: Identifying opportunities for process optimization and implementing solutions.
Requirements:
5 years minimum of leadership experience handling customer service
7 years minimum BPO background
Strong Excel and Powerpoint Skills
COLLEGE DEGREE - ANY COURSE
Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
Process improvement and process framework creation.
Amenable to work in shifting schedules.
Amenable to work ONSITE in BGC Taguig
Able to start ASAP.
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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