Location:
Taguig, National Capital Region
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Job Description
Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite
Benefits:
Health insurance coverage for the employee and two dependents starting Day 1
Quarterly performance bonuses
Excellent career development opportunities with exposure to multiple accounts
Weekends off
Responsibilities:
Developing and executing operational strategies: Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
Team management: Supervise team members, provide guidance and support, and promote a collaborative work environment.
Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
Process optimization: Identify opportunities for process improvements and implement effective solutions.
Requirements:
Minimum of 5 years of leadership experience managing customer service teams
At least 7 years of experience in the BPO industry
Proficient in Excel and PowerPoint
Bachelor's degree in any field
Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management
Skilled in process improvement and creating process frameworks
Willing to work rotating shifts
Able to work onsite in BGC, Taguig
Available to start as soon as possible
Benefits:
Health insurance coverage for the employee and two dependents starting Day 1
Quarterly performance bonuses
Excellent career development opportunities with exposure to multiple accounts
Weekends off
Responsibilities:
Developing and executing operational strategies: Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
Team management: Supervise team members, provide guidance and support, and promote a collaborative work environment.
Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
Process optimization: Identify opportunities for process improvements and implement effective solutions.
Requirements:
Minimum of 5 years of leadership experience managing customer service teams
At least 7 years of experience in the BPO industry
Proficient in Excel and PowerPoint
Bachelor's degree in any field
Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management
Skilled in process improvement and creating process frameworks
Willing to work rotating shifts
Able to work onsite in BGC, Taguig
Available to start as soon as possible
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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