Location:
Cebu City, Cebu
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Job Description
We are seeking a dedicated Customer Support Representative to join our teamin Cebu Central Visayas. In this full-time position, you will be responsible for providing excellent customer service and technical support to our Greenclass/Flightschool account clients.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Troubleshooting technical issues and guiding customers to resolve problems
Documenting customer interactions and maintaining accurate records
Escalating complex issues to the appropriate team or subject matter experts
Providing feedback and suggestions to improve customer experience
Adhering to company policies and procedures to ensure consistent service delivery
What we're looking for
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, high-volume environment
Familiarity with technical support and troubleshooting, preferably in the education or software industry
Excellent problem-solving and critical thinking skills
Commitment to delivering exceptional customer service
If you are passionate about customer service and eager to contribute to our growing team, we encourage you to apply for this exciting opportunity. Apply now and become a part of our dynamic organisation.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Troubleshooting technical issues and guiding customers to resolve problems
Documenting customer interactions and maintaining accurate records
Escalating complex issues to the appropriate team or subject matter experts
Providing feedback and suggestions to improve customer experience
Adhering to company policies and procedures to ensure consistent service delivery
What we're looking for
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, high-volume environment
Familiarity with technical support and troubleshooting, preferably in the education or software industry
Excellent problem-solving and critical thinking skills
Commitment to delivering exceptional customer service
If you are passionate about customer service and eager to contribute to our growing team, we encourage you to apply for this exciting opportunity. Apply now and become a part of our dynamic organisation.
Number of vacancies:
1
Company Description
Talent Outsourcing Channel Solutions(TORCH) has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach.
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