Customer Service for Logistics Account

We are seeking a dedicated Customer Support professional to join our dynamic team in Cebu City, Cebu. As a Customer Support for Logistics Account, you will be responsible for providing exceptional customer service and support to our logistics clients, ensuring their needs are met and their queries are resolved efficiently.

What you'll be doing
Answering and responding to customer inquiries via phone, email, and other communication channels
Troubleshooting and resolving customer issues related to logistics services
Providing accurate and timely information to customers
Documenting customer interactions and maintaining detailed records
Collaborating with internal teams to ensure seamless service delivery
Identifying opportunities for process improvements and contributing to the enhancement of customer service

What we're looking for
Completed atleast 1 SEM OR 1 TRISEM in College
With 6 months work experience but not BPO or 6 months customer service in BPO industry
Strong communication and interpersonal skills, with the ability to provide professional and empathetic customer service
Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
Familiarity with logistics processes and procedures
Able to work in a fast-paced, dynamic environment and adapt to changing priorities
Fluent in English, both written and verbal

If you are passionate about providing outstanding customer service and are eager to join a growing, dynamic organization, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.