Location:
Baguio, Benguet
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Salary:
41.000,00 ₱ /
Monthly
Job Description
About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment.
The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment.
The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Number of vacancies:
10
Company Description
WORKFORCE MANAGEMENT (VOICE)
Location: Mandaluyong City
Salary: ₱50,000 - ₱60,000 / Monthly
JOB DESCRIPTION
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE
•Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
•Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
•Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
•Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
•Required to follow the planned data collection, including the types of data and time of data.
•Automate reports to reduce inefficiencies by designing macros.
JOB QUALIFICATION
•Open to College Undergraduates with relevant experience (BPO or Non-BPO)
•At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
•Good knowledge in MS Office (Word, Excel, PowerPoint)
•No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam
•Open to resources who are functioning as interim/ad on tasks workforce
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Neksjob is committed to providing veteran employment opportunities to our service men and women.
Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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