Account Manager

Responsibilities:
▪ The day-to-day management of clients’ campaigns
▪ Pro-active leadership that encourages teams to perform to the best of
their ability
▪ Regular communication and liaison with clients at a senior level
▪ The organization of client feedback
▪ Generating accurate reports and status notifications
▪ Pitching fresh and innovative ideas to clients
▪ Completing projects to a specific schedule and within an agreed budget
▪ Using your knowledge and skills to push clients, the team and the agency
in the most productive direction
▪ Hit sales targets and specific performance metrics aligned with business
strategies
▪ Manage account/s and develop positive working relationships with all
client touch points
▪ Resolve problems and handle complaints in a timely manner
▪ Drive client retentions, renewals, up-sells and client satisfaction
▪ Develop new business with new and existing clients, identifying areas of
improvement to meet targets
▪ Report on sales result on a weekly, monthly and quarterly basis and
suggest improvements
▪ Identify and approach potential clients
▪ Stay up to date with market trends and innovations to provide insights to
clients and within the team
▪ Create cost estimates based on rate cards and ensure approved margins
are followed
▪ Work closely with Finance on billing set-up and invoicing
▪ Work closely with Creatives in building decks and proposals
▪ Adhere to established processes and workflows
▪ Provide input on new processes and workflows as needed
▪ Focus on ensuring we maintain client service levels, operational
excellence and strategic insight
▪ Keeping oneself stimulated in order to achieve maximum productivity