Telesales Supervisor

Job Responsibilities:
The Tele sales Supervisor will be responsible for supporting the Tele sales Manager in managing the daily operations of the Tele sales Team to meet sales targets and in line with the Company’s objectives and strategies.

Leads and Data Management:
• Analyzing sales data to improve team revenue and ensure resources are properly allocated – priorities, leads distribution, approved rate (AR), and average order value (AOV) gap
• Monitoring random calls to improve quality, minimize errors, and track operational performance.
• Monitor revenue (validated and delivered), AOV, and Delivery Rate (DR)
• Ensuring all relevant communications and data are updated and recorded.

People Management:
• Reviewing the performance of tele sales agents, identifying coaching needs, and planning coaching sessions.
• Create motivational strategies that can support achieving sales targets.
• Supporting subordinates to solve difficult issues and giving suitable guidance and directions.
• Motivating and retaining tele-sales agents (if needed) based on their strengths and improvement areas.

Performance:
• Create appropriate call scripts/sales promotions/campaigns to attract customers.
• Monitor team KPI, give directions on which parts need to be improved, and how to do it.
• Monitor failed deliveries to evaluate and improve sales quality.
• Work closely with the L&D team for training materials to support team improvement.
• Provide input to the Tele sales Manager on the effectiveness of the current strategy and improvement areas.
• Completing the assigned KPIs as prescribed.

Job Requirements:
• Energetic, dynamic, and professional in actions.
• Proficient in English and Tagalog
• Minimum of 3 years’ experience in the same position, managing 50 personnel, preferably from insurance or the same business (beauty and cosmetics, herbal)
• Strong coaching and leadership skills, ability to motivate team members and communicate effectively with all levels in the organization.
• Experience in team management on system, good analytical thinking and figure oriented to evaluate
• Familiarity with a start-up environment and excellent reportorial skills are preferred.
• Knowledgeable in CRM system is a plus