Front office supervisor

You are to oversee the daily operations of the front desk, manages staff, and ensures excellent guest service. Ensure to handle guest inquiries, reservations, and complaints, coordinate check-in and check-out processes, and maintain a welcoming and organized front desk area. you also play a key role in training new employees, monitoring performance, and implementing hotel policies

RESPONSIBILITY

Supervise and lead the front desk team, providing guidance, training, and support
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
Handle guest inquiries, requests, and complaints in a timely and efficient manner
Monitor and ensure accurate billing for guest reservations and services
Assist in the recruitment, training, and development of front desk staff
Conduct regular performance reviews for front desk team members
Implement and enforce hotel policies and procedures to maintain a high standard of service
Contribute to a positive and collaborative team environment
Requirements and Skills

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