Location:
San Juan, National Capital Region
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
30.000,00 ₱ /
Monthly
Job Description
Job Description
• Lead, manage, and integrate the technical support teams including facilities, engineering, logistics, and other services units.
• Develop and implement strategic plans and operational frameworks for technical and support services aligned with organizational goals.
• Ensure quality and efficiency of technical support through performance monitoring, continuous improvement, and standard operating procedures
• Oversee the maintenance and proper functioning of all technical systems, equipment, and infrastructure.
• Coordinate with other departments to ensure timely delivery of support services for operations, projects, and special initiatives.
• Manage vendor relationships and service contracts related to technical and support services
• Monitor and manage budgets, resources, and expenditures for technical and support services operations
• Lead incident response and resolution processes for technical service issues, including root cause analysis and preventive actions.
• Ensure compliance with applicable safety, regulatory, and industry standards.
• Provide regular reporting to senior management regarding the status, performance, and issues of support services.
Job Specification and Work Experience
• Minimum of 3-5 years of progressive experience in technical operations or support services, with at least 3 years in managerial role.
• Strong leadership, project management, and problem solving skills
• Excellent communication and interpersonal abilities.
• Knowledge of systems integration, infrastructure, logistics, or maintenance processes.
• Familiarity with applicable compliance, safety, and operational standards.
• Experience in cross-functional team management.
• Strong analytical and decision-making skills.
• Ability to manage multiple projects or tasks under pressure Proficiency in using service management tools or platforms.
• Lead, manage, and integrate the technical support teams including facilities, engineering, logistics, and other services units.
• Develop and implement strategic plans and operational frameworks for technical and support services aligned with organizational goals.
• Ensure quality and efficiency of technical support through performance monitoring, continuous improvement, and standard operating procedures
• Oversee the maintenance and proper functioning of all technical systems, equipment, and infrastructure.
• Coordinate with other departments to ensure timely delivery of support services for operations, projects, and special initiatives.
• Manage vendor relationships and service contracts related to technical and support services
• Monitor and manage budgets, resources, and expenditures for technical and support services operations
• Lead incident response and resolution processes for technical service issues, including root cause analysis and preventive actions.
• Ensure compliance with applicable safety, regulatory, and industry standards.
• Provide regular reporting to senior management regarding the status, performance, and issues of support services.
Job Specification and Work Experience
• Minimum of 3-5 years of progressive experience in technical operations or support services, with at least 3 years in managerial role.
• Strong leadership, project management, and problem solving skills
• Excellent communication and interpersonal abilities.
• Knowledge of systems integration, infrastructure, logistics, or maintenance processes.
• Familiarity with applicable compliance, safety, and operational standards.
• Experience in cross-functional team management.
• Strong analytical and decision-making skills.
• Ability to manage multiple projects or tasks under pressure Proficiency in using service management tools or platforms.
Number of vacancies:
1
Company Description
About US
Established on October 31, 1991; PESO Resources Development Corp. PRDC is a Human Resources Management Solutions Company with expertise in Integrated Corporate Service, Property Management, Fleet Management, Back office Support, Housekeeping, and Integrated Facilities Management.
With a strong reputable and nationwide presence and having 3 offices in Quezon City and a satellite office in Davao; PRDC is an established fast-growing workforce, an end-to-end business support group, and solutions for more than 30 years.
How we do business with our client partners is the most central and integral part of who we are and what we are in the industry. Having client partners that are built by honesty, trust, and integrity. With client-centric business support, process, and solutions; PRDC is committed to delivering full-service support across the services we provide.
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