Location:
Makati City, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
40.000,00 ₱ /
Monthly
Job Description
Job Summary
The CSx Officer ensures that ALPS clients are satisfied, empowered, and successful after project implementation. This role is part of the Client Success Program, covering onboarding, training, maintenance support, and regular client visits.
Key Responsibilities
Guide clients through CSx onboarding after project acceptance.
Conduct quarterly client visits to review platform usage, share updates, and gather feedback.
Coordinate free training sessions and maintenance credits provided to clients.
Address and escalate client concerns to ensure timely resolution.
Monitor and report on client satisfaction (CSAT) and platform utilization metrics.
Perform other related tasks as assigned.
Qualifications
Bachelor’s degree in IT, Business, or related field.
Strong communication and coordination skills.
Familiarity with ITSM tools (e.g., Freshservice) is an advantage.
Relevant certifications (e.g., Freshservice) are a plus.
The CSx Officer ensures that ALPS clients are satisfied, empowered, and successful after project implementation. This role is part of the Client Success Program, covering onboarding, training, maintenance support, and regular client visits.
Key Responsibilities
Guide clients through CSx onboarding after project acceptance.
Conduct quarterly client visits to review platform usage, share updates, and gather feedback.
Coordinate free training sessions and maintenance credits provided to clients.
Address and escalate client concerns to ensure timely resolution.
Monitor and report on client satisfaction (CSAT) and platform utilization metrics.
Perform other related tasks as assigned.
Qualifications
Bachelor’s degree in IT, Business, or related field.
Strong communication and coordination skills.
Familiarity with ITSM tools (e.g., Freshservice) is an advantage.
Relevant certifications (e.g., Freshservice) are a plus.
Number of vacancies:
1
Company Description
Who We Are
ALPS Technologies is an ENTERPRISE SERVICE MANAGEMENT Provider that empowers organizations to deliver extraordinary services “while” saving millions, through:
Innovative Solutions
Expert Implementation
Standardized Training & Certification
Proactive Client Success
At ALPS Technologies, our mission is to help service organizations deliver exceptional services and save millions through automation, integration, and orchestration of service management processes. We are more than an IT Service Management provider; we are your strategic partner in achieving operational excellence and financial efficiency.
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