Location:
Quezon City, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
28.000,00 ₱ /
Monthly
Job Description
- At least 2 years of experience in a Service Desk, Help Desk, or IT Support role.
- Strong understanding of ITIL principles and incident management processes.
-Proficient in troubleshooting hardware, software, network, and printer issues remotely or on-site.
- Hands-on experience with:
Ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
Active Directory (password resets, account unlocks)
Remote support tools (e.g., TeamViewer, AnyDesk, RDP)
Windows OS, basic macOS knowledge is a plus
- Solid knowledge of Microsoft 365/Office applications (Outlook, Word, Excel, Teams)
- Ability to prioritize and resolve Level 1 and Level 2 technical support requests in a timely manner.
- Strong communication and customer service skills, able to support users in a professional and courteous manner.
- Willingness to work in shifts, including weekends or holidays if required.
- Experience in documenting solutions, escalating unresolved issues, and contributing to a knowledge base.
- Ability to work both independently and as part of a team in a fast-paced support environment.
- Strong understanding of ITIL principles and incident management processes.
-Proficient in troubleshooting hardware, software, network, and printer issues remotely or on-site.
- Hands-on experience with:
Ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
Active Directory (password resets, account unlocks)
Remote support tools (e.g., TeamViewer, AnyDesk, RDP)
Windows OS, basic macOS knowledge is a plus
- Solid knowledge of Microsoft 365/Office applications (Outlook, Word, Excel, Teams)
- Ability to prioritize and resolve Level 1 and Level 2 technical support requests in a timely manner.
- Strong communication and customer service skills, able to support users in a professional and courteous manner.
- Willingness to work in shifts, including weekends or holidays if required.
- Experience in documenting solutions, escalating unresolved issues, and contributing to a knowledge base.
- Ability to work both independently and as part of a team in a fast-paced support environment.
Number of vacancies:
1
Company Description
Ompany Overview — Nityo Infotech
Nityo Infotech Services is a global IT services and consulting company headquartered in the U.S., with operations in over 17 countries, including the Philippines.
They offer services like ERP implementation (SAP/Oracle), cloud transformation, AI/ML, staffing, and managed services.
The company works with Fortune 1000 / Global 2000 clients, with over 30,000 employees and more than 3,000 clients globally.
Philippine operations are often under Nityo Infotech Services Philippines Inc., usually providing staffing for IT roles.
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