Location:
Cagayan de Oro, Cagayan
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Salary:
21.000,00 ₱ /
Monthly
Job Description
Key Responsibilities:
Handle inbound and/or outbound customer calls, chats, or emails
Assist customers with product/service information, billing concerns, and technical issues
Resolve issues with empathy, professionalism, and efficiency
Accurately document customer interactions and update records in the system
Meet performance targets for quality, customer satisfaction, and productivity
Escalate unresolved issues when needed, following proper protocols
Qualifications:
Senior High School graduate or completed at least 2 years in college
Strong English communication skills (verbal and written)
At least 6 months BPO experience preferred, but fresh graduates are welcome
Customer-focused with good problem-solving skills
Willing to work onsite in CDO
Amenable to night shifts, shifting schedules, and weekend/holiday work
Handle inbound and/or outbound customer calls, chats, or emails
Assist customers with product/service information, billing concerns, and technical issues
Resolve issues with empathy, professionalism, and efficiency
Accurately document customer interactions and update records in the system
Meet performance targets for quality, customer satisfaction, and productivity
Escalate unresolved issues when needed, following proper protocols
Qualifications:
Senior High School graduate or completed at least 2 years in college
Strong English communication skills (verbal and written)
At least 6 months BPO experience preferred, but fresh graduates are welcome
Customer-focused with good problem-solving skills
Willing to work onsite in CDO
Amenable to night shifts, shifting schedules, and weekend/holiday work
Number of vacancies:
15
Company Description
VCC Link, Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up.
Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry.
Multi-award-winning, VCC Link provides top-tier solutions to its Fortune Global 500 clients. We offer bespoke, agile, and efficient strategies to help fulfill your workforce needs across all functions in corporate, consulting, operations, and technology verticals.
With over 8,000 life-changing career opportunities served, VCC Link is a professional partner to job seekers looking for career advancement. We support, with compassion, employment opportunities to fresh graduates, supervisors, top-level management, and C-Suite decision-makers.
Our goal: to spark the flow of 100,000 improved lives through better jobs by 2030. Empowering lives since 2004, this is what we do.
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