Location:
cebu, Cebu
Contract Type:
Contract
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Job Description
Shift: Mondays to Fridays, from 8AM to 5PM, CST Work Arrangement: Hybrid
Ideal Start Date: July 14 or Aug 1
Location: 4 W Geonzon St, Cebu City
Equipment: Provided by the company
Agreement: Individual Contractor (you will have to process your own taxes and other
government-mandated benefits)
Role Overview
We’re looking for a detail-oriented Technical Support & Implementation Specialist with experience
supporting payment processing tools and accounting software. This person will be the first line of
support for our customers — assisting with software installation and configuration, troubleshooting
payment issues, and resolving technical concerns related to accounting platforms like
QuickBooks, NetSuite, Sage, and other ERP tools.
What You’ll Do
• Guide customers through software installation, integration, and implementation steps
post-sale
• Serve as the frontline support for technical and customer support inquiries related to
payment processing, integrations, and technical issues
• Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks
Desktop (QBD) and Online (QBO), NetSuite, Sage, and other ERP/accounting systems
• Assist merchants with resolving issues related to credit card processing, payouts, and
QuickBooks Payments
• Document and escalate bugs, product issues, and complex cases to the appropriate
internal teams
• Maintain accurate case notes and provide regular updates to customers during issue
resolution
• Educate users on best practices to reduce recurring issues and improve usage of the
platform
What You’ll Bring
• 2+ years in a technical support or customer-facing role, preferably in SaaS or fintech
• QuickBooks Certification or QuickBooks ProAdvisor Certification (required)
• Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO,
NetSuite, Sage, WBD, or similar
• Familiarity with payment gateways, merchant accounts, and the flow of funds
• Ability to break down complex technical issues into understandable terms for nontechnical users
• Strong written and verbal communication skills
• Experience using support ticket systems (Zoho, Zendesk, etc)
Ideal Start Date: July 14 or Aug 1
Location: 4 W Geonzon St, Cebu City
Equipment: Provided by the company
Agreement: Individual Contractor (you will have to process your own taxes and other
government-mandated benefits)
Role Overview
We’re looking for a detail-oriented Technical Support & Implementation Specialist with experience
supporting payment processing tools and accounting software. This person will be the first line of
support for our customers — assisting with software installation and configuration, troubleshooting
payment issues, and resolving technical concerns related to accounting platforms like
QuickBooks, NetSuite, Sage, and other ERP tools.
What You’ll Do
• Guide customers through software installation, integration, and implementation steps
post-sale
• Serve as the frontline support for technical and customer support inquiries related to
payment processing, integrations, and technical issues
• Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks
Desktop (QBD) and Online (QBO), NetSuite, Sage, and other ERP/accounting systems
• Assist merchants with resolving issues related to credit card processing, payouts, and
QuickBooks Payments
• Document and escalate bugs, product issues, and complex cases to the appropriate
internal teams
• Maintain accurate case notes and provide regular updates to customers during issue
resolution
• Educate users on best practices to reduce recurring issues and improve usage of the
platform
What You’ll Bring
• 2+ years in a technical support or customer-facing role, preferably in SaaS or fintech
• QuickBooks Certification or QuickBooks ProAdvisor Certification (required)
• Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO,
NetSuite, Sage, WBD, or similar
• Familiarity with payment gateways, merchant accounts, and the flow of funds
• Ability to break down complex technical issues into understandable terms for nontechnical users
• Strong written and verbal communication skills
• Experience using support ticket systems (Zoho, Zendesk, etc)
Number of vacancies:
5
Company Description
Leading provider for end-to-end recruiting and Employer of Record services globally. TalentHero offers a bespoke service that caters directly to your business needs, allowing you to hire top-notch talent and handle HR and payroll efficiently while remaining fully compliant.
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