I.T Help Desk (Dayshift)
Cebu CIty, Cebu
Posted over 30 days ago
- Company:
- Tuburan Global Support BPO Incorporated
- Company Description:
- TGS wasn't built overnight. It began in 2018, with a simple mission: to provide exceptional recruitment support. But something remarkable happened. Our clients, facing the constant pressures of growth, began to ask for more. They needed help beyond just finding talent – they needed solutions to streamline their HR and business processes. And we listened. That's how TGS evolved. From a focused recruitment partner, we blossomed into a comprehensive provider of HR and business process outsourcing. Today, we're a team of 120 dedicated professionals, working both onsite and remotely, supporting clients across a wide range of critical roles. But what truly sets us apart is our experience. We’re not just a team, we’re a collective of seasoned experts. We bring over 25 years of combined experience to the table. Think about it: a decade spent shaping talent strategies and building recruitment powerhouses for major outsourcing companies. Add to that 15 years of operational excellence, honed by leading teams and consulting for Fortune 500 giants and top Philippine outsourcing firms.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
We’re Hiring!
Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented.
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role.
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
- Salary:
- ₱35,000.00 Monthly
