Customer Service Representative ( Voice & Non-Voice)

Cebu City, Cebu

Posted yesterday


Company:: Staff Outsourcing Solutions
Company Description:: Sound Connection/Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Sound Connection/Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior High School
Number of vacancies:: 20

Job Description

We're Hiring: Customer Service Representative (Voice & Non-Voice) ( Onsite)

Do you have a passion for helping customers and a knack for solving problems? Join our team as a Customer Service Representative and deliver top-notch support through voice and non-voice channels!

Key Responsibilities:

Respond promptly and professionally to customer inquiries
Process orders, returns, and exchanges
Provide basic technical support
Maintain accurate records of customer interactions
Escalate and follow up on unresolved issues
Collaborate with the team to ensure high-quality service
Stay informed on product updates and company policies

Qualifications:

At least 6 months of experience in customer service (voice or non-voice)
Strong verbal and written communication skills
Excellent multitasking and problem-solving abilities
Detail-oriented and customer-focused
Able to work independently and with a team
Bonus: Experience with Shopify, e-commerce, or retail

Full-time, office-based setup
Send your resume to [email protected]
Mondays to Fridays | Walk-ins welcome from 10:30 AM to 7:00 PM
Lower Ground Floor MDCT Building, Leyte Loop, Cebu Business Park