Community Specialist

Job Summary:
We’re looking for a Community Specialist who can nurture and grow our brand community across multiple channels, drive user engagement, and spearhead affiliate marketing initiatives. You’ll serve as the frontline ambassador of the brand—connecting with customers, collaborators, and community advocates to foster loyalty, engagement, and word-of-mouth growth.

This is a high-impact role that goes beyond basic engagement. You’ll manage community infrastructure, develop retention and referral programs, and coordinate with internal teams to ensure the voice of the community is reflected in product, content, and campaigns.

Qualifications:
2–3 years of experience in community management, affiliate marketing, or engagement roles

Proven experience building and moderating online communities

Strong communication and relationship-building skills

Experience launching or managing referral or affiliate programs

Highly organized and able to manage multiple initiatives at once

Bonus Skills:
Familiarity with B2B SaaS, AI tools, or startup culture

Basic content creation/design skills using Canva or Figma

Experience managing influencer outreach or micro-partnerships

Key Responsibilities:
Community Engagement & Growth
Build, manage, and moderate branded communities (Discord, Facebook Groups, LinkedIn Groups, Reddit, Telegram, Slack, etc.)

Create and schedule meaningful discussions, polls, challenges, and value-driven conversations

Cultivate relationships with top users and early adopters to build loyalty and advocacy

Identify and activate brand champions or micro-influencers

Support virtual and IRL community events, webinars, AMAs, and live Q&A

Affiliate & Referral Program Management
Launch and manage the affiliate marketing program in coordination with the marketing team

Recruit and onboard affiliate partners and brand ambassadors

Develop affiliate training materials, welcome kits, and promotional assets (in collaboration with the design and content teams)

Track affiliate activity and performance; optimize based on conversion and ROI data

Manage payouts, compliance, and internal tracking systems

Community Feedback & Support Collaboration
Collect and synthesize feedback, feature requests, and recurring questions

Maintain a structured feedback loop between community, product, and support teams

Monitor community sentiment and flag PR or reputational risks early

Maintain a community FAQ or support knowledge base in collaboration with the product team

Community Reporting & Insights
Track and analyze community KPIs (growth, engagement, active participation, sentiment)

Provide monthly reports on community insights and affiliate marketing performance

Use listening tools to monitor brand mentions and discussions across third-party platforms

Internal Culture & Cross-Team Activation
Support internal culture building through informal content and team shoutouts

Coordinate with marketing, HR, and sales to share community insights or needs

Key Platforms You’ll Use:
Community Management: Discord, Slack, Facebook Groups, LinkedIn Groups, Telegram, Reddit

Affiliate Marketing: PartnerStack, Refersion, Impact.com, or custom Google Sheets tracking

CRM & Feedback: HubSpot, Typeform, Airtable, Notion

Listening & Engagement: Brand24, Sprout Social, Mention

Analytics & Dashboards: Google Sheets, Looker Studio

Project Management: ClickUp, Asana, Trello