Care Service Coordinator

· Rostering and scheduling of staff to ensure all shifts have been allocated to the required standard
· Develop and maintain relationships with clients and promote a strong customer focused culture
· Work together with the customer, family/carers and relevant Case Managers to ensure the client goals are achieved
· Answering, screening and directing telephone enquiries
· Responding to emails, queries or requests where possible, alternatively referring stakeholders or customers to the appropriate source
· Maintain files and documentation
· Organize maintenance, clinical products and services for clients as requested
· Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.
· General office administration duties
· Ad-hoc tasks as required