Hotel Receptionist

A hotel receptionist greets guests, manages check-in and check-out, handles reservations, provides information, and ensures smooth hotel operations at the front desk. They are the first point of contact for guests, offering assistance with inquiries, requests, and complaints, and maintaining a welcoming and organized reception area

Key Responsibilities:
Guest Interaction:
Warmly greet guests upon arrival, check them in and out, and provide them with necessary information about the hotel and its amenities.
Reservations:
Manage phone and online reservations, including making, confirming, and canceling bookings.
Information Provision:
Answer guest inquiries about hotel services, local attractions, and other relevant information.
Problem Solving:
Address guest complaints and resolve issues efficiently and professionally.
Payment Processing:
Handle guest payments, including credit card transactions, and maintain accurate records of all transactions.
Communication:
Answer and direct phone calls, relay messages, and communicate effectively with other hotel departments.
Maintaining the Reception Area:
Keep the front desk area clean, organized, and well-stocked with necessary supplies.
Upselling:
Promote hotel services and amenities to guests, such as room upgrades or special packages, to enhance their stay.
Administrative Tasks:
Assist with various administrative duties, including record-keeping, report generation, and other tasks as assigned.

Required Skills:
Customer Service: Excellent communication and interpersonal skills to interact with guests in a friendly and helpful manner.
Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.
Problem-Solving Skills: Ability to handle guest complaints and resolve issues effectively.
Professionalism: Maintain a professional and courteous demeanor at all times.