Customer Service Representative (Medical)

Fair Trade Outsourcing Ph Inc.
Who we are:
Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.
In the Philippines, we already have four centers with more than a hundred employees in each site.

Mission
We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Vision
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Job Purpose
Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United States.

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative
Back-order Inquiries
Billing Questions and Issue
Cancellation of orders
Referring to the manufacturer
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Offering Substitutes for items that are out of stock.
Basic Tech Support for items
Tracking inquiry
Warranty request/claim
Wholesale Inquiries
Sales
Payment processing

Requirements
Minimum 1 yr Customer experience
Prior knowledge of Retail Ops or similar order processing system a plus
Ability to learn quickly
Positive attitude
Desire to help customers 
Strong written skills 
Quick learner who can pay attention to detail 
Ability to work well in a team 
Preferably with prior data entry or CSR experienced 

Benefits and Perks:
Vacation Leave, Sick Leave, Emergency Leave, Bereavement Leave
Health Insurance
Government-Mandated Benefits

Application process:
1.) Resume review
2.) Interview with Recruitment Officer
3.) Interview with Hiring Manager
4.) Offer