Regional Operations Manager

-Business strategic planning responsibility, directly supporting all programs in our branches and leading complex critical business initiatives.
-Requires a strategic mindset, robust financial acumen, and a strong ability to partner and influence across functions and businesses to successfully deliver on business priorities.
-Lead a team of all members of the Admin and Operations Department
-Manage operational activities to ensure accomplishment and delivery of commitments of the clients as stipulated in the Service Level Agreement.
-Creating good impact and impression of the organization and its services in building clients’ trust and appreciation
-Provide Service Level strategies, solutions and dedication to client’s needs.
-Work with internal stakeholder in formulating strategies and solidifying processes and in providing solutions to clients’ concerns.
-Monitor progress in servicing clients’ and members’ needs. Ensure that concerns, issues raised and/or cases will not reach the point of escalation.
-Encourage the members of the team in providing motivation, teamwork, unity, collaboration and aim for growth, advancement and success of the business.
-Alignment or calibration of policies, expectations, deliverables and timelines.
-Monitor performance of the members of the team. Conduct performance monitoring and evaluation. Provide coaching and counselling for development, talent incubation and retention.