Billing And Collection Associate

-Process regular billing.
-Handles client/customer (internal and external) concern.
-Performs other duties and responsibilities as maybe assigned by the immediate superior.
-Process and maintain accurate customer billing information
-Generate invoices and statements in a timely manner
-Track and monitor outstanding accounts receivable
-Communicate professionally with customers via phone, email, and mail to collect overdue payments
-Research and resolve billing discrepancies
-Process customer payments (including online payments)
-Apply late fees and penalties according to company policy
-Escalate unresolved accounts to designated personnel when necessary
-Maintain detailed records of all collection activities
-Prepare reports on collection performance metrics
-Adhere to all company collection policies and procedures

Qualifications:

-Bachelor’s degree in Business Administration, Finance, Accounting, or any related field
-Relevant work experience is not required but considered an advantage (e.g., billing, invoicing, collections, accounts receivable, call-based follow-ups)
-Solid understanding of billing and collection processes
-Proficient in Microsoft Excel and other MS Office applications
-Strong written and verbal communication skills
-Customer service-oriented with a proactive and professional attitude
-Quick learner, with willingness to adapt to new systems and processes
-Familiarity with ERP systems and Smartsheet is a plus
-Willing to render overtime as required by business needs
-No licensure required